Kenya Airways has issued an urgent customer update on potential flight disruptions following an ongoing strike by certain staff members at Jomo Kenyatta International Airport (JKIA).
In a statement released on Wednesday, September 11, the airline alerted passengers that these disruptions may cause delays and possible cancellations for both departing and arriving flights.
"Kenya Airways would like to alert you that due to the action by some JKIA staff, this has resulted in some delays and possible cancellations of some of our flights for both departing and arriving passengers," the statement read. "We continue to observe the situation and will update you on the affected flights."
The airline expressed regret for the inconvenience and reassured passengers that they are closely monitoring the situation.
Kenya Airways emphasized its commitment to keeping customers informed about any changes to their travel plans.
Passengers affected by these disruptions are encouraged to reach out for assistance.
Kenya Airways has provided multiple contact options, including a Customer Excellence team available at +254711024747, a WhatsApp line at +254705474747, and their official X (formerly Twitter) handle, @KQSupport.
Kenya Airways thanked its customers for their understanding and cooperation during this period of uncertainty, stressing its dedication to minimizing the impact on passengers.
Several passengers were left stranded at Jomo Kenyatta International Airport (JKIA) following the strike by aviation workers protesting the takeover by Indian conglomerate Adani Holdings.
The strike, which began early in the day, saw a significant number of flights delayed or canceled, leaving travelers frustrated and uncertain about their journeys.
Further updates are expected as the situation evolves.
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