The National Transport and Safety Authority (NTSA) has pointed out several common mistakes made by Kenyan vehicle owners while attempting to transfer ownership, making the authority's processes complicated.
According to a statement by NTSA on Monday, one common problem encountered was that most of the vehicle owners presented their logbooks belonging to different vehicles than those in the transaction.
This inconsistency makes verifying the details with the authority's system impossible.
In other instances, the owners have presented defaced logbooks, where information is not legible, hence it cannot be authenticated.
It pointed out that the other frequent mistake happens when an applicant attaches a copy of the logbook, not a scanned, colored PDF copy of the original document.
In other cases, irrelevant attachments are received, which include payment invoices or blank papers instead of a copy of the logbook.
Another major mistake that NTSA has pinpointed is incorrect owner information when initiating the transfer request.
Many owners of vehicles have been mistakenly providing the current owner's information instead of the new buyer's details. This has led to further complications and delays in ownership transfers.
To enhance efficiency, NTSA said the transfers of ownership should be done online through the eCitizen portal, which would ensure faster processing.
The authority cautioned on the need for double checks on all supporting documents and information before application.
"Transfer of ownership services are available on the eCitizen platform, and the process takes three working days. Owners should ensure all information details are accurate upon submission," the statement said from NTSA.
The announcement comes after complaints by motorists over difficulties in effecting ownership transfers.
The NTSA also cautioned that new owners can only legally use the details of the original owner for 14 days from the time of purchase before legal action can be taken against them.
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